Support
Last updated July 22, 2026
We're here to help. Whatever you need — an account question, a billing issue, or a gentle nudge on how to get the most from your practice — reach out and a real person will get back to you.
Contact us
Email [email protected] and we'll reply within one business day. Please include the email address on your account so we can find you quickly.
For privacy or data requests, write to [email protected].
Billing & cancellation
You can manage your subscription, update your payment method, or cancel at any time from your account's billing portal — open Settings and choose Manage billing. Cancelling stops future renewals; your access continues through the end of the period you've already paid for.
Free trials never charge you if you cancel before the trial ends. Refunds are covered by our Refund Policy— if something isn't right, just ask; we'd always rather make it right than have you feel stuck.
Account help
Forgot your password? Use the reset link on the sign-in page. Need to change your voice, reminder time, or the dream you're working toward? All of that lives in Settings.
Your privacy
The goals and journal entries you write are encrypted and treated as private. See our Privacy Policy for exactly how your data is handled and protected.
A note on wellbeing
VelvetSong is a wellness and mindset practice — it is not medical, psychological, or crisis care. If you are in distress or facing an emergency, please contact a qualified professional or your local emergency services right away. In the United States you can call or text 988(Suicide & Crisis Lifeline) any time, day or night.